Get Help from Learning Technologies
Learning Technologies provides a wide range of services to faculty. You are welcome to walk in, but it’s often more productive to book an appointment with us so we can be better prepared to assist you. However, we know it can be confusing figuring out what type of help you need and who in LT is best prepared to provide it. The information below can help direct you. Still not sure? Send an email to our general ticketing system at learningtech@cod.edu.
NOTE: Please only book ONE session at a time. If you need more support, you can discuss additional meetings at the end of your appointment.
Get Help from an Instructional Technologist
Book an Instructional Technologist if you want to:
- Fix something that’s broken in the LMS (error messages, missing content, tool glitches).
- Get help using a tool or feature (e.g., setting up quizzes, groups, gradebook, YuJa uploads).
- Learn how to perform a specific task in the LMS (“show me how to do X”).
- Troubleshoot issues with media, integrations, or third-party tools.
- Ensure your course content displays properly (formatting, links, embed issues).
Think: “I need help using the system or getting something to work.”
Get Help from an Instructional Designer
Book an Instructional Designer if you want to:
- Design or redesign your Blackboard course (online, hybrid, or face to face).
- Develop a Blackboard course template for your department.
- Address instructor concerns (e.g., “students are confused,” “the flow isn’t working”).
- Build a clear course structure: modules, pacing, assessments, alignment with objectives.
- Improve student engagement with different activities, discussion design, or authentic assessments.
- Get actionable feedback on your course based on quality standards from the OSCQR rubric.
- Make your course more accessible (structure, alt text, navigation).
- Design accessible course content.
- Choose the right instructional strategy or tool for what you want students to learn.
- Develop new learning materials (activities, assignments, and multimedia).
Think: “I need help designing something, improving something, or thinking through a bigger teaching challenge.”
Get Help from a Learning Experience and Digital Accessibility Designer
Book the Learning Experience/Digital Accessibility Designer if you want to:
- Get consulting on accessible and inclusive course design
- Audit and remediate materials
- Track accessibility data
- Find training and advices on how to design courses, documents, and media that meet digital accessibility standards and remove barriers for students
